Terms & Conditions

ThinkEnergy Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the relationship between ThinkEnergy (“we,” “us,” or “our”) and you (“customer,” “you,” or “your”) regarding the purchase, installation, and maintenance of solar energy systems (“Services”). By engaging our services, you agree to be bound by these Terms.

2. Services

2.1. Scope: We offer a variety of solar energy solutions, including but not limited to:

  • Design and installation of solar panel systems
  • Battery storage systems
  • Solar hot water systems
  • Energy monitoring and management systems
  • Maintenance and repair services

2.2. Quotes and Agreements:

All services are subject to a written quote and a signed agreement between you and ThinkEnergy. The quote will outline the scope of work, pricing, payment terms, and any applicable warranties or guarantees.

3. Pricing and Payment

3.1. Pricing : Prices for our services are outlined in the quote and are subject to change due to unforeseen circumstances or changes in scope of work.
3.2. Payment Terms : Payment terms are specified in the agreement and may include deposits, progress payments, and final payments.

3.3. Late Payments : Late payments may incur interest charges at a rate specified in the agreement.

4. Installation

4.1. Access : You agree to provide us with safe and reasonable access to your property for the installation and maintenance of the solar energy system.

4.2. Permits and Approvals : You are responsible for obtaining any necessary permits or approvals required for the installation.

4.3. Delays : We will make reasonable efforts to complete the installation within the agreed timeframe, but we are not liable for delays caused by factors beyond our control (e.g., weather, unforeseen site conditions).

5. Warranties and Guarantees

5.1. Product Warranties : We provide warranties on the solar panels, inverters, and batteries as per the manufacturer’s terms.

5.2. Workmanship Guarantee : We guarantee our workmanship for a period specified in the agreement.

5.3. Limitations : Our warranties and guarantees do not cover damage caused by misuse, negligence, or natural disasters.

6. Liability

6.1. Limited Liability : Our liability for any loss or damage arising from our services is limited to the amount paid for those services.

6.2. Exclusion of Consequential Loss : We are not liable for any indirect, consequential, or incidental losses, including loss of profits or business interruption.

7. Termination

7.1. By You : You may terminate the agreement in writing, subject to any cancellation fees specified in the agreement.

7.2. By Us : We may terminate the agreement if you breach any of these Terms, fail to make payments, or obstruct our access to your property.

8. Disputes

Any disputes arising from these Terms will be resolved through negotiation and, if necessary, mediation or arbitration.

9. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

10. Changes to Terms

We may update these Terms from time to time. Any changes will be communicated to you in writing, and your continued use of our services after such changes constitutes your acceptance of the updated Terms.